• Contact Us:
    To initiate a return, please reach out to our customer support team within [7/14/30] days of receiving your order by emailing us at [email protected] or calling +918208221425.
  • Provide Details:
    Include your order number, a description of the issue, and, if applicable, photographs of the damaged or defective product.
  • Approval & Instructions:
    Our team will review your request and, if approved, provide you with instructions and a prepaid return shipping label (if the return is due to our error or a defective product).

3. Shipping for Returns

  • Prepaid Shipping:
    For approved returns due to our error or product defects, we will provide a prepaid shipping label.
  • Customer-Paid Shipping:
    If the return is not due to a defect or error on our part, you may be responsible for return shipping costs. Please securely package the item to prevent damage during transit.

4. Refund Process

  • Inspection:
    Once we receive your return, our team will inspect the product and notify you of the refund approval.
  • Refund Method:
    If your return is approved, a refund will be processed to your original method of payment.
  • Timeline:
    Please allow 5-7 business days from the date of approval for the refund to be credited to your account.
  • Non-Refundable Shipping Costs:
    Shipping costs are non-refundable unless the return is a result of our error or a defective product.

5. Exchanges

  • Exchanges Not Directly Offered:
    We do not offer direct exchanges. If you wish to exchange a product, please return the original item following the process above and place a new order for the desired item.

6. Contact Information

If you have any questions regarding this Refund and Returns Policy or need assistance with your return, please contact us:

Giriraj Foods
Shop No 4, Jariwala Park
Girivar Society, Navrangpura
Ahmedabad

Phone: +918208221425
Email: [email protected]

By shopping with Giriraj Foods, you agree to the terms outlined in this Refund and Returns Policy. We appreciate your business and look forward to serving you again.