Refund and Returns Policy

• Contact Us:
  To initiate a return, please reach out to our customer support team within [7/14/30] days of receiving your order by emailing us at contact@girirajfoods.com or calling +918208221425.
• Provide Details:
  Include your order number, a description of the issue, and, if applicable, photographs of the damaged or defective product.
• Approval & Instructions:
  Our team will review your request and, if approved, provide you with instructions and a prepaid return shipping label (if the return is due to our error or a defective product).

3. Shipping for Returns

• Prepaid Shipping:
  For approved returns due to our error or product defects, we will provide a prepaid shipping label.
• Customer-Paid Shipping:
  If the return is not due to a defect or error on our part, you may be responsible for return shipping costs. Please securely package the item to prevent damage during transit.

4. Refund Process

• Inspection:
  Once we receive your return, our team will inspect the product and notify you of the refund approval.
• Refund Method:
  If your return is approved, a refund will be processed to your original method of payment.
• Timeline:
  Please allow 5-7 business days from the date of approval for the refund to be credited to your account.
• Non-Refundable Shipping Costs:
  Shipping costs are non-refundable unless the return is a result of our error or a defective product.

5. Exchanges

• Exchanges Not Directly Offered:
  We do not offer direct exchanges. If you wish to exchange a product, please return the original item following the process above and place a new order for the desired item.

6. Contact Information

If you have any questions regarding this Refund and Returns Policy or need assistance with your return, please contact us:

Giriraj Foods
Shop No 4, Jariwala Park
Girivar Society, Navrangpura
Ahmedabad

Phone: +918208221425
Email: contact@girirajfoods.com

By shopping with Giriraj Foods, you agree to the terms outlined in this Refund and Returns Policy. We appreciate your business and look forward to serving you again.